Conversational Intelligence
Analyze conversations across all your inboxes in one unified view
From social media messages to internal mailboxes and channels, understand customer feedback, sentiment, and engagement patterns to improve response quality, consistency, and speed.
Connect every communication channel
Analyze conversations across any
channel,
in any language, on any platform
A centralized, multilingual layer for all your messages to
turn conversations into actionable insights.
Connect Sources
Collect Messages
Generate Analytics
Apply Contextual Analysis
Run Cross-Platform InsightsBenefits
Measure, understand, and act on conversations across every channel. A single intelligence workflow that turns raw messages into contextual, cross-platform insights.
Designed to
measure and
analyze
Conversation Volume & Distribution
Understand how customer conversations are distributed across channels, timeframes, and topics to identify engagement patterns and workload dynamics.
Operator & Team Performance
Evaluate individual and team efficiency based on response quality, handling time, and resolution effectiveness.
Key Customer Pain Points
Automatically detect recurring issues and group them into meaningful clusters to uncover what frustrates customers most.
Sentiment & Tone Analysis
Track emotional tone across every conversation to understand how customers feel at each touchpoint and how sentiment shifts over time.
Response Time & SLA Compliance
Monitor first response times, resolution rates, and SLA adherence across teams and channels to ensure consistent service quality.
Topic & Intent Classification
Automatically categorize incoming messages by topic and intent so teams can prioritize, route, and respond to conversations more effectively.
Channels We Analyze
Don't see the channel you need?
Talk to sales to set up a custom
integration
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Trusted by leading brands worldwide to transform marketing analytics into decisions
Hapttic's Evolution
